Advanced software technical support
Our company provides qualified technical support to its users for all offered software products. Increasing the efficiency of their use is one of the key areas of work of Cursor SRSS. The main task of the technical support service is to provide the user with maximum knowledge about the product, provide the opportunity to undergo basic training, help in creating a set of individual approaches to solving specific problems, and resolve problems as quickly and efficiently as possible.
We also offer you to undergo in-depth training when working with software systems. Courses designed for different levels of software proficiency – from beginner to advanced, individual programs are also possible on topics agreed with the customer.
Technical Support Composition
When purchasing software, a standard technical support package is already included in its price. The standard package is limited to certain hours. In the extended package, your company can buy additional hours. What is included in the standard technical support package? Let’s find out!
- Software installation;
- Provision of new software license files when systems need to be migrated to another computer or server, or upgraded;
- Free access to updates and new product versions;
- Free access to the knowledge base;
- Providing all necessary technical documentation;
- Ensuring effective interaction of the technical support service with the customer in the format of consultations by phone, e-mail;
- Providing assistance on an individual basis with the involvement of highly qualified specialists;
- Conducting basic training in accordance with the software license agreement.